Privacy Policy

Thank you for choosing to be part of our community at Also Known As, Inc. ("AKA Identity," “AKA,” "we," "us," or "our"). We are committed to protecting your Personal Information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices with regard to your Personal Information, please contact us at Legal@akaidentity.io.

This Privacy Policy describes how we might use your information if you

• Visit our website at  https://akaidentity.io/
• Use our platform at https://portal.akaidentity.app/
• Engage with us in other related ways ― including any sales, marketing, or events

In this Privacy Policy, if we refer to

• "Personal Information," we are referring to information that alone or in combination with other information in our possession could be used to identify you
• "Website," we are referring to any website of ours that references or links to this policy
• “Platform,” we are referring to our SAAS application
• "Services," we are referring to our Website, and other related services, including our downloadable extension, application programming interfaces ("APIs"), associated software, tools, developer services, data    and documentation

The purpose of this Privacy Policy is to explain to you in the clearest way possible what Personal Information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Services immediately. By using our Services, you agree to the collection, use, disclosure and procedures this Privacy Policy describes. Beyond this Privacy Policy, your use of our Services is also subject to our Terms of Service (https://www.akaidentity.io/terms-of-use).

This Privacy Policy does not apply to the extent we process information in the role of a processor or service provider on behalf of our customers (for example, on behalf of your employer). In that context, our customers are the data controllers and their privacy policies will apply to the processing of your personal information. We are not responsible for the privacy or data security practices of our customers, which may differ from those explained in this Privacy Policy.

If you do not provide your Personal Information when requested, you may not be able to use our Services if that Personal Information is necessary to provide you with our Services or if we are legally required to collect it.

What Personal Information Do We Collect?

‍Personal information you disclose to us

In Short: We collect personal information that you provide to us.

Registration Information. We collect Personal Information that you voluntarily provide to us when you register an account on the Website, such as your name, email address, phone number, information regarding your role and work, and password. If you sign up using another account, such as a social media account, we will also receive information from those services such as your name and email address.

Communications Information. We collect Personal Information when you use our Services or otherwise contact us, such as your name, email address, job titles, contact or authentication data, phone numbers, usernames, passwords, newsletter subscription status, and other similar information. When you communicate with us online, third party vendors receive and store these communications on our behalf. The Personal Information that we collect depends on the context of your interactions with us and theWebsite, the choices you make and the products and features you use.

In some cases, third-party sub processors facilitate access management or communications between the AKAPlatform and client applications. Depending on the subprocessor’s role, personal information may be stored on their servers. We do not sell, rent, or otherwise share personal information with other third parties. All third-party services in use by the platform have been vetted and are required to maintain the confidentiality and security of any data to which they may have exposure.

All Personal Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such Personal Information.

Careers Information. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through a third-party service, such as LinkedIn. If you do so, we will collect the information you make available to us through that service.

Testimonial Information. If you decide to send us a testimonial directly or through our third-party provider, we may receive your name and contents of your review, such as photos, text, and videos.

Information we collect when you use our Services

In Short: Some Personal Information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you use our Services.

We automatically collect certain information when you visit, use or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device, hardware, and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Information. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services, and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser and/or integrated development environment (IDE) type and settings, operating system, and information about your activity (such as the features you have enabled and/or used and the numbers and frequencies of actions and date/time stamps associated with your usage, pages and files viewed, searches, chats sent, commands triggered or accepted, characters written, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

Information we receive from other sources

In Short: we may receive your Personal Information from other sources.

Information from Third-party Services. If you choose to link our Services to a third-party account, we may receive information about you, including your username from the third-party product and information regarding your profile and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

Information from Third-party Community-Driven Platforms. We collect information from forum-based, real-time communications, and other third-party community-driven platforms relating to opinions and user experiences with respect our products.

Sharing Information with Third Parties

‍AKA Identity does not sell, rent or lease its customer lists to third parties.
 
AKA Identity may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. AKA Identity may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to AKA Identity, and they are required to maintain the confidentiality of your information.
 
AKA Identity may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on AKA Identity or the site; (b) protect and defend the rights or property of AKA Identity; and/or (c) act under exigent circumstances to protect the personal safety of users of AKA Identity, or the public.

Tracking User Behavior

‍AKA Identity may keep track of the websites and pages our users visit within AKA Identity, in order to determine what AKA Identity services are the most popular. This data is used to deliver customized content and advertising within AKA Identity to customers whose behavior indicates that they are interested in a particular subject area.

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Automatically Collected Information ‍

‍Information about your computer hardware and software may be automatically collected by AKA Identity. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the AKA Identity website.

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Use of Cookies

‍The AKA Identity website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
 
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize AKA Identity pages, or register with AKA Identity site or services, a cookie helps AKA Identity to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same AKA Identity website, the information you previously provided can be retrieved, so you can easily use the AKA Identity features that you customized.
 
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the AKA Identity services or websites you visit.

Links

‍This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

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AKA Identity secures your personal information from unauthorized access, use, or disclosure. AKA Identity stores all customer-related information in Hubspot – see here for more details about their security practices.
 
When processing a payment, all data is transmitted directly to Stripe – see here for more detail about their security practices.
 
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

‍Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records. 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; 
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; 
• Debug to identify and repair errors that impair existing intended functionality; 
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 
• Comply with the California Electronic Communications Privacy Act; 
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 
• Comply with an existing legal obligation; or 
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

Children Under Thirteen

‍AKA Identity does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

‍From time to time, AKA Identity may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from AKA Identity or click on a link therein.
 
If you would like to stop receiving marketing or promotional communications via email from AKA Identity, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

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External Data Storage Sites

‍We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to this Statement

AKA Identity reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

‍AKA Identity welcomes your questions or comments regarding this Statement of Privacy. If you believe that AKA Identity has not adhered to this Statement, please contact AKA Identity at:
 
AKA Identity
400 S. El Camino Real, Ste 1050
San Mateo, CA 94402 

Email Address:
legal@akaidentity.io
 
Telephone number:
817-966-3262
 
Effective as of February 6, 2024

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